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...returns and refunds
Should you wish to return any goods, they must be received by The Janet and John Company within seven days of your receipt. Any goods returned must be returned in the same condition and as far as possible, in the same packaging in which they were sent to you. The refund will be made by cheque or credit/debit card through paypal, within seven days of goods being received by The Janet and John Company. The refund will be for the goods only and not include any postage.If you would like an exchange or alternative item, then please specify item required. Postage will be charged for sending the new product out to you. A charge of 4% will be made to cover processing costs.
Faulty Goods or Wrong Item
The customer must notify The Janet and John Company within 3 days of the date of delivery if any of the goods are faulty or are not as ordered. Items that we agree are faulty or not as ordered will be replaced at no charge. If an exact replacement is not possible, a refund will be made within 30 days of us receiving the returned item.
The Janet and John Company will not accept returned items that have been damaged through misuse, neglect, accident or intent, howsoever caused.
If you do not inform us within three days, then we will have no liability for items said to be damaged/faulty/incorrect on delivery.
Damaged Deliveries
If a package arrives in a damaged condition, do not open it, but return the package to The Janet and John Company, and inform us by email at info@thejanetandjohncompany.com or call Nicola on 01249 712399.
Returned Items
It is the customer’s responsibility to ensure that returned items are adequately packaged as replacements and refunds will only be made for goods that are received in good condition. We also suggest that you obtain a proof of postage certificate or use Recorded/Special Delivery when returning goods, as we can’t be held responsible for goods lost in transit to us. Always include proof of purchase (copy of invoice/receipt) and a completed returns form (available to download below).
The Janet and John Company returns policy does not affect your UK statutory rights.